Mango Live
Mango Live questions, answered
Everything about booking a live lesson, what happens in one, and what to do if something goes wrong.
Most asked
The questions we hear most
How do I book a lesson?
Go to Book a lesson. Choose the language you're learning, select your coach, and schedule a date and time that works for you.
How much do lessons cost?
Current Mango Live lesson prices are displayed directly on the booking pages.
What is your cancellation & rescheduling policy?
Sessions are non-refundable after purchase. In the event Mango cancels or reschedules a lesson time, a refund may be granted.
Can I book a lesson for more than 30 minutes?
Mango Live lessons are currently 30 minutes long. For additional practice, you may book another available lesson back-to-back. We plan to expand lesson durations soon, so stay tuned!
What technology do I need?
You will need a reliable internet connection; a computer, phone, or tablet with a working microphone, speakers, and video; and the Zoom link provided for your lesson.
Do I have to create an account?
No. You do not need to create an account to book Mango Live lessons.
Getting started
What Mango Live is, who it's for, and which languages you can learn.
What is Mango Live?
Mango Live is virtual language-learning offered by Mango Languages since 2015. Through live online lessons with experienced native-speaking language coaches, you'll build your language skills in a personalized learning experience tailored to your goals, proficiency level, and learning needs.
How is Mango Live different from the Mango Languages app?
Mango Live provides synchronous, one-on-one instruction with a language coach. The Mango Languages app offers self-paced, on-demand lessons that you can complete independently. Together, they give you opportunities to study on your own and practice what you are learning with a real person.
Do I need to use the Mango Languages app to take live lessons?
No. You can participate in Mango Live lessons without using the Mango Languages app. If you choose, the app can provide additional vocabulary, grammar, listening, pronunciation, and cultural practice between live lessons.
What languages do you offer?
Currently we offer Arabic, English, French, German, Italian, Korean, Portuguese, and Spanish.
Who are lessons designed for?
Mango Live lessons are designed for people who want personalized language practice with a live coach. Lessons may support personal enrichment, travel, school, workplace communication, conversation practice, or continued progress toward a broader language goal.
Can complete beginners take lessons?
Yes. Complete beginners can work with a coach to learn foundational vocabulary, pronunciation, common expressions, and basic conversational skills. Tell your coach that you are new to the language so the lesson can begin at an appropriate pace. Consider booking multiple lessons!
Can advanced learners benefit from Mango Live?
Yes. Advanced learners can use Mango Live to refine pronunciation, expand vocabulary, discuss complex topics, improve accuracy, and gain experience communicating naturally in professional or social situations.
What ages do you teach?
Mango Live is currently available for adult learners ages 18 and older.
Booking lessons
How to find a coach and a time, how far ahead you can book, and how to switch coaches between lessons.
How far in advance can I schedule?
You can schedule a lesson up to 30 days in advance.
Can I book a lesson on the same day?
Each coach sets their own availability. Some coaches allow same-day booking, which will be shown on their calendars.
Can I book recurring lessons?
Lessons are currently booked individually. You can return to your preferred coach's calendar, or choose a different coach, and reserve additional available lessons whenever you are ready.
Can I choose my coach?
Yes. You can review available coach profiles and choose the coach whose experience, availability, interests, and teaching approach best match your needs.
Can I switch coaches?
Yes. Because lessons are booked individually, you can continue with the same coach or choose a different coach for any future lesson.
How do I see a coach's availability?
After selecting the language you're learning, you can view the calendars and available appointment times for all coaches offering that language.
Can I take lessons with more than one coach?
Yes. You may work with more than one coach. Learning with different coaches can expose you to different speaking styles, perspectives, and areas of expertise.
What languages are spoken by my instructor?
All Mango Live coaches speak English and the language they teach. A coach's profile, shown near their calendar, will list any additional languages they speak.
Before your lesson
What happens after you book, and how to get ready for your lesson.
What happens after I book?
After completing your booking, you will receive a confirmation email with your lesson details and a Zoom link to join your lesson.
How do I join my lesson?
Join your lesson by clicking the Zoom link in your confirmation email.
What if I've never studied the language before?
That is completely fine. Tell your coach that you are a beginner when you book. Your coach can introduce foundational language and adjust the lesson pace and activities to your experience level.
How should I prepare?
Think about what you would like to accomplish during the lesson. You may want to practice a conversation, review a grammar concept, improve pronunciation, prepare for travel, or ask questions about something you have been studying. Join from a quiet place and test your technology in advance.
Can I tell my coach what I want to learn?
Yes. During booking, share what you would like to practice or accomplish. The more detail you provide, the better your coach can personalize the lesson.
During the lesson
What a lesson covers, and the kinds of practice you can ask your coach for.
What happens during a lesson?
Every Mango Live lesson is personalized to you. Your language coach will tailor each lesson to your proficiency level, learning goals, and interests, whether you're building a strong foundation, preparing for travel, improving workplace communication, or gaining confidence in everyday conversations. Lessons may include speaking, listening, pronunciation, vocabulary, grammar, reading, or writing activities, depending on your needs. As you progress, your coach can continue adapting future lessons to help you achieve your goals at a pace that's right for you.
Are lessons personalized?
Yes. When booking your lesson, you can tell your coach what you want to work on. Your coach can adapt the lesson to your proficiency level, goals, interests, and requested areas of focus.
Will I receive homework?
Homework may be offered at your coach's discretion or at your request. You can ask for activities, app lessons, vocabulary, or other recommendations to complete after the lesson.
Can we focus on conversation?
Yes. You can request conversation practice focused on everyday life, travel, hobbies, workplace situations, or another topic that interests you.
Can we work on grammar?
Yes. Your coach can explain grammar concepts and help you practice using them in meaningful examples and conversation.
Can I prepare for travel?
Yes. Your coach can help you practice useful language for transportation, dining, hotels, shopping, directions, introductions, and other travel situations.
Can I prepare for work or business?
Yes. Depending on your goals, lessons can focus on workplace communication, meetings, presentations, interviews, customer interactions, professional vocabulary, or business etiquette.
Can I ask questions outside the planned lesson?
Yes. You are welcome to ask relevant language and culture questions during your lesson. Your coach will balance your questions with the goals and time available.
After the lesson
Your notes, learning with the same coach again, and practicing between lessons.
Will I receive notes?
Your coach may share notes, corrections, vocabulary or resources at the end of your lesson. Materials will not be provided after the lesson ends.
Will I receive homework or recommendations?
Homework may be offered at your coach's discretion or at your request. You can ask your coach for activities, app lessons, vocabulary, or other recommendations to complete after the lesson.
Can I continue with the same coach?
Yes. Return to your coach's calendar to view and book another available lesson.
How can I keep learning between lessons?
Review your lesson notes, practice new vocabulary aloud, revisit corrections, and use the language regularly. You can also use the Mango Languages app for self-paced listening, speaking, vocabulary, grammar, and cultural practice.
How does the Mango app complement live lessons?
The Mango Languages app helps you learn and review independently, while Mango Live gives you an opportunity to apply that knowledge through personalized communication and feedback from a coach.
How can I access my order history?
You can access your order history through your email confirmations. If you have deleted those emails, contact Mango Customer Support to request your order history.
Pricing and payment
When you're charged, how you can pay, and buying a lesson as a gift.
When am I charged?
You are charged when you complete checkout and confirm your lesson booking.
What payment methods do you accept?
You can pay with a credit or debit card from all major card providers, as well as Apple Pay and Google Pay.
Is payment secure?
Mango uses security measures designed to protect personal data against unauthorized access, alteration, accidental loss, and unlawful use. Payment information is processed through Stripe, and Mango does not store your full card information.
Are there packages or subscriptions?
Mango Live lessons are purchased individually, so you can book lessons when they fit your goals, schedule, and budget. No recurring subscription is required. We hope to offer packages and subscriptions in the near future, so stay tuned!
Can I buy lessons as a gift?
Yes. Enter the recipient's name as the participant name when booking, then forward the confirmation email to them so they can join the lesson.
Will there be discounts or promotions?
Mango may occasionally offer promotional pricing or discounts. Eligibility, dates, and terms will be provided with each promotion.
Cancelling and rescheduling
What happens if you're late, miss a lesson, or a lesson can't go ahead. Please read this before you book.
How late can I reschedule?
Rescheduling is not supported at this time.
What happens if I'm late?
Mango Live coaches will wait 10 minutes after the scheduled start time. After 10 minutes, you will be considered a no-show and the coach will disconnect. No refund, credit, extension, or make-up lesson is provided for no-shows.
What happens if I miss my lesson?
No refund, credit, extension, or make-up lesson is provided for no-shows.
What happens if my coach is unavailable?
If your coach becomes unavailable more than 24 hours before the lesson, you will be asked to cancel or reschedule and may choose a different coach. A full refund will be issued if you cancel. If your coach becomes unavailable with less than 24 hours' notice, you will be notified and issued a refund.
What if there is a technical issue?
Contact Mango Customer Support immediately. If the issue is on the Mango Live side and cannot be resolved, you will be notified and issued a refund. Technical issues on the customer's side will be evaluated case by case.
Technical help
What to do when Zoom, your meeting link, or your audio or video isn't working.
Zoom isn't working. What should I do?
Confirm that your internet connection is working, close and reopen Zoom, make sure Zoom is updated, and try the meeting link again. Restart your device if time permits, or try joining from a browser or another device. If you still cannot connect, contact Mango Customer Support and include your lesson time, coach, device, and any error message.
I didn't receive my meeting link.
Check your spam or junk folder and confirm that you are viewing the email account used when booking the lesson. If you still cannot find the link, contact Mango Customer Support.
My audio or video isn't working.
Open Zoom's audio and video settings and confirm that the correct microphone, speaker, and camera are selected. Make sure your browser or device has permission to use them. Headphones may help reduce echo and background noise.
My lesson disconnected.
Try rejoining with the same meeting link. If that does not work, restart Zoom or switch to another available internet connection or device. Contact Mango Customer Support if you are unable to return.
Can I use a phone or tablet?
Yes. Lessons can be accessed from a desktop, phone, or tablet. For the best experience, install or update Zoom before the lesson and use a stable internet connection. A computer may provide more space for viewing shared materials.
Your account
Booking without an account, and how your payment details are handled.
How do I update my payment information?
Payment information is not saved in the Mango Live system, so there is no saved payment method to update.
Mango Live and the Mango Languages app
How live lessons and the self-paced app work together.
What's the difference between Mango Live and the Mango Languages app?
Mango Live offers scheduled, real-time lessons with a language coach. The Mango Languages app provides self-paced, on-demand lessons that you can use independently. Mango Live emphasizes live interaction and personalized feedback, while the app provides structured practice whenever you are ready to learn.
Can I use the Mango app and Mango Live together?
Yes. Use the app to learn and review independently, then use Mango Live to practice communication, ask questions, and receive personalized guidance.
Does my live lesson include access to the Mango app?
No. Mango Live lessons and the Mango Languages app are currently purchased separately. We plan to offer bundled options in the future, so stay tuned!
Does my coach use the Mango app during lessons?
Your coach will not reference the Mango app unless you indicate that you use it and want to work on related content. Include this request in the booking form.
Privacy and safety
Lesson recordings, how your information is protected, and raising a concern.
Is my information secure?
Mango uses administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, accidental loss, destruction, or misuse.
Are lessons recorded?
Yes. Lessons are recorded for quality-assurance purposes. Recordings will not be made available outside Mango Live without explicit consent.
Can I record my lesson?
Lessons are recorded automatically. You can request access to the recording from your Mango Live coach or by contacting Mango Customer Support.
How do you protect my privacy?
Mango limits access to personal information and uses administrative, technical, and organizational safeguards to protect it. Lesson recordings are used for quality assurance and are not shared outside Mango Live without explicit consent.
What if I have concerns about a coach?
End the lesson if you feel uncomfortable or unsafe, and contact Mango Customer Support as soon as possible. Include the lesson date, coach's name, and a description of your concern. Reports will be reviewed according to Mango's safety and quality procedures.
Contact and support
How do I contact support?
Submit a request through the Mango Languages Help Center or email support@mangolanguages.com. Include the email address used when booking and let the team know that your question is about Mango Live.
How quickly will I receive a response?
Our support team aims to respond as quickly as possible during normal business hours. Hours are Monday through Thursday, 9:00 a.m. to 7:00 p.m. Eastern Time, and Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Response times may be longer during weekends, holidays, or periods of high volume.
Where can I report a billing issue?
Contact Mango Customer Support and select the billing or payment topic when available. Include the email address used for booking, the date and amount of the charge, and the relevant order or lesson information. Do not send a full payment-card number by email.
How can I provide feedback?
You can provide feedback directly to your coach or contact Mango Customer Support to share feedback about your lesson, coach, booking experience, or the platform. Include enough detail to help the team understand your experience and follow up when appropriate.
Still have a question?
Mango Customer Support can help with booking, payment and joining your lesson.
Contact supportReady for your first lesson?
Pick a language and choose a time that suits you.