What is deleted
Your username, password, name, IP address, email address, and your recordings for Live Instruction, if you have any.
What we are required to keep
Contracts and payment-related records are retained based on the applicable statute of limitations, as described in How Long We Keep Information in our Privacy Policy. The period depends on the laws of the country and state where you live.
How to request user profile / account deletion
You can make the request by any of these routes:
- use the User Profile / Account Deletion Form below, or
- submit a request to Customer Service, or
- call Mango at (877) 626-4611 or +1 (248) 254-7450.
A customer service representative will either answer your call directly, or contact you shortly to confirm the details of your request. We may need to verify your identity before we can process it.
If you access Mango through an organization such as a library, school, or employer, that organization may administer your user profile. See Notice to End Users in our Privacy Policy for what that means for your request.
Other data rights
Deleting your user profile / account is one of several rights you may have over your personal data. To request a copy of your data, correct it, restrict how it is processed, or transfer it to another provider, see User Privacy Rights.
User Profile / Account Deletion Form
Submitting this form will cause your user profile and its accompanying data to be deleted. This cannot be undone.
We use these details only to process your request.