Business
Rust-Oleum
Mistranslations were costing a paint manufacturer time and money across four working languages.
A global company with a global need
Michelle Arentz, Rust-Oleum's Manager of Learning and Engagement, saw a problem that cut across every sector of the company: globally dispersed department heads and employees could not always communicate effectively with each other. Errors in translation, and the plain inability to talk to a partner in another country, were costing the company time and money.
The challenge
Learning in both directions at once
The need ran in both directions in almost equal measure: English speakers learning a foreign language, and employees who needed to learn English. Splitting that across two systems was one of the biggest struggles Michelle had before Mango.
She tried many different language-learning packages without finding the seamless, simple one she needed.
In their words
What they told us
Michelle Arentz
Manager of Learning and Engagement, Rust-Oleum
“Errors in translating and inability to communicate with partners in other countries cost the company both time and money.”
What they did
One system, whichever way an employee is learning
After meeting Mango at the Association for Talent Development trade show, Michelle decided to see whether it could address the barriers facing Rust-Oleum's frequent travelers and relocating families.
With Mango she could put every employee on the right course whichever direction they were learning in, and track their progress from one place. Family Profiles gave individual access to the whole household, so an employee working abroad and their family could both find their feet in a new culture.
What changed
Bang for their buck, with IT left out of it
The cloud-based platform needs nothing more than a computer or a mobile device, which kept IT out of the loop, and Mango works alongside the other programs Michelle offers employees, so she could customize a single system of language and culture learning around Rust-Oleum's needs rather than bolting on another silo.
In Michelle's words, Mango makes it easy to see and understand how much “bang for their buck” Rust-Oleum is getting out of the program.
About Rust-Oleum
Rust-Oleum manufactures paints and coatings for consumers and businesses from Vernon Hills, Illinois, with offices across North America and Europe and major manufacturing centers in England, Belgium, France and the Netherlands, so the company routinely does business in English, Dutch, Flemish, and both mainland and Quebecois French. Michelle Arentz is its Manager of Learning and Engagement.
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