Privacy Policy
Creative Empire, LLC d/b/a Mango Languages (“Mango”, “we” or “us”) is committed to protecting your privacy. This privacy policy tells you about our online collection and use of data. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web site located at, or linked to, the URL www.mangolanguages.com (the "Site"). Please read this privacy policy ("Policy") carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this policy.
By
using this site, you understand and agree to the terms of this policy.
The Site is owned by Mango and may be accessed in the United States
and abroad. For data protection purposes, Mango is the controller and,
unless otherwise noted, is also the processor of data. Information collected
may be stored, processed, accessed, and used in jurisdictions whose
privacy laws may be different and less protective than those of your
home jurisdiction.
1.
What information does Mango collect from or about you?
When
you visit the Site, certain kinds of information, such as your IP address,
browser type and language, and access times, may be collected automatically
as part of the Site’s operation. We also may collect navigational
information, including information about the pages you view, the links
you click, and other actions taken in connection with the site.
We
may combine your visit and navigational information with personal information
that you provide. You may always choose not to provide personal information,
but if you so choose, certain products and services may not be available
to you. Personal information (e.g., your first name, nickname, email,
password and Country location) is collected when you register. Additional
personal information (e.g., your credit card number and billing address)
is collected to process transactions or to provide you with products
and services.
2. Where do
we collect information from you and how do we use it?
Our
primary goal in collecting personal information is to provide our visitors
with a superior customized online experience. Among other things, we
use customer contact information to fill orders, contact prior purchasers
to inform them of their order status, to send promotional emails, to
operate and improve our Site, to provide customer service, to perform
research and analysis aimed at improving our products, services and
technologies, and to display content that is customized to your interests
and preferences.
We
also use your personal information to communicate with you. We may send
transaction-related communications such as welcome letters, billing
reminders, and purchase confirmations. We may also send you surveys
or marketing communications to inform you of new products or services
or other information that may be of interest. If you do not wish to
receive marketing communications, you may follow the “unsubscribe”
instructions included within each email communication. Please keep in
mind that, if you choose not to receive marketing communications, you
will continue to receive transactional or account communications (e.g.,
confirmation emails and account balance statements).
In
addition, we may perform statistical analyses of aggregate customer
behavior. This allows us to measure relative customer interest in the
various areas of each of our Site for product development purposes and
to improve the design of our Site. Any information we collect is used
for our own internal purposes to improve the content and navigation
of our Site, to enhance users' experiences when visiting our Site, to
customize the content and/or layout of our pages, and to provide the
services required by an individual user. We may also use information
to notify consumers about updates to our Site, to complete user initiated
transactions, to trace false orders and to contact consumers directly,
or through our third-party service partners, for marketing purposes.
Personal information collected by Mango may be stored and processed in the United States or any other country in which Mango or its affiliates, subsidiaries or agents maintain facilities, and by using our sites or services, you consent to any such transfer of information outside of your country. Mango abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. If you would like to exercise any of your data protection rights (including the right to have your personal information deleted), please contact us using the “Contact Information” below.
3. With whom do we share your information?
Except
as otherwise stated in this Policy, we do not sell, trade or rent your
Personally Identifiable Information collected on our Site to others.
We
may share your personal information to third-party service providers
who perform services on our behalf. For example, we may hire other
companies to handle the processing of payments, to provide data storage,
to host websites, to fulfill orders and shipments, to assist in direct
marketing, to conduct audits, etc. Those companies will be permitted
to obtain only the personal information they need to provide the service.
They are required to maintain the confidentiality of the information
and are prohibited from using it for any other purpose.
Information
about our customers, including personal information, may be disclosed
as part of any merger, acquisition, or sale of the company and/or its
assets, as well as in the unlikely event of insolvency, bankruptcy,
or receivership, in which personal information would be transferred
as one of the business assets of the company. We will notify you of
such an occurrence as described in the “Policy Changes” section
below.
We
reserve the right to disclose your personal information if required
to do so by law to the appropriate governmental authorities, or in the
good-faith belief that such action is reasonably necessary to comply
with legal process, respond to claims, or protect the rights, property
or safety of our company, employees, customers, or the public.
We will disclose your personal information upon receipt of a court order
or subpoena or to cooperate with a law enforcement investigation. We
fully cooperate with law enforcement agencies in identifying those who
use our services for illegal activities. We reserve the right to report
to law enforcement agencies any activities that we in good faith believe
to be unlawful.
4. How can you update or correct your Personally Identifiable Information?
If
you would like to review or revise information that you previously provided
to us, you may access your information in the “My Account” section
of the Site. A customer service representative can also assist you in
making any changes, as well as in exercising your right to have your
personal information corrected or deleted. If you need additional assistance,
please contact us at sales@mangolanguage.com. You can expect a response from us within
ten (10) calendar days. Please be advised that you cannot change your
username without re-registering. Please note, that because we
keep track of past purchases, you cannot delete information associated
with past purchases. Note that we may retain changed or deleted information
for archival or other purposes.
5. What security precautions are in place to protect against the loss, misuse or alteration of your information?
The
security of your personal information is of utmost important to us.
We follow generally accepted industry standards to help protect your
personal information. We employ reasonable security measures to protect
the security of the information you submit to us. For instance, when
you enter sensitive information (such as a credit card number) on our
registration or order forms, we encrypt that information using secure
socket layer (SSL) technology. Our secure servers protect this information
using password protection and advanced encryption, and we may use firewall
technology for additional protection. No method of transmission over
the Internet, or method of electronic storage, is 100% secure. Therefore,
while we strive to protect your personal information, we cannot guarantee
its absolute security.
If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.
6. Forums & Other Interactive Services.
Our
Site may include discussion forums or other interactive areas or services,
including blogs, chat rooms, bulletin boards, message boards, online
hosting or storage services, or other areas or services in which you
or third parties create, post or store any content, messages, comments,
materials or other items on the sites (“Interactive Areas”). If
you use an Interactive Area, you should be aware that these areas are
open to the public and any personal information you post or provide
at registration may be viewable by others. We are not responsible for
personal information you submit in connection with the Interactive Areas,
nor are we responsible for how others might use that information, including
sending you unsolicited messages. Interactive Area postings may be retained
indefinitely. If at any time you would like to remove a posting, please
email us at sales@mangolanguages.com. Keep in mind that removal of a posting
from an Interactive Area does not mean that the posting will be deleted
from our systems.
7. Cookies/clear
GIFs.
Cookies:
Like many other commercial Site, our Site utilize standard technologies
called "cookies" and clear GIFs to collect information about
how each of our Site is used. A cookie is a small data text file, which
a website stores on your computer's hard drive (if your web browser
permits) that can later be retrieved to identify you to us. Cookies
were designed to help a website recognize a user's browser as a previous
visitor and thus save and remember any preferences that may have been
set while the user was browsing the site. A cookie cannot be read by
a website other than the one that set the cookie. Cookies can securely
store a customer's password, personalize home pages, identify which
parts of a site have been visited or keep track of selections, such
as those selected in a "shopping cart." For instance, cookies
allow us to prepopulate (or fill in) an email field with your email
address if you revisit one of our Site and place an order. A cookie
cannot retrieve any other data from your hard drive, pass on a computer
virus, or capture your email address.
We
send a cookie to your hard drive when you make an order to record the
product name, category of product that you ordered, the amount paid,
the order number and any referral codes. No Personally Identifiable
Information is recorded. When you click through to any one of our Site
from a promotional email, our third-party advertising service partner
may send a cookie to your hard drive recording your IP address and other
related information.
Clear GIFs: At times, we work with third-party service partners
that employ clear GIFs (also known as pixel tags, single pixel GIFs,
web beacons or action tags) for our benefit to help us measure advertising
effectiveness. Clear GIFs help us better manage content on our Site
by informing us of what content is effective. Clear GIFs are tiny graphics
with a unique identifier, similar in function to cookies, and are used
to track the online movements of our users. The main difference between
the two is that clear GIFs are invisible on the page and are much smaller,
about the size of the period at the end of this sentence. Clear GIFs
are not tied to your Personally Identifiable Information.
These
third-party service partners use clear GIFs: (i) in HTML based emails
to let us know which emails have been opened by recipients; (ii) to
record when products have been ordered from our Site; and (iii) to track
the visitor traffic on our Site. These clear GIFs allow us to measure
the usage of each of our Site by our visitors and the effectiveness
of certain communications and marketing campaigns. We may also use clear
GIFs in a similar manner in our own emails and on our Site.
Clear
GIFs can "work with" existing cookies on a computer if they
are both from the same website or advertising company. That means, for
example, that if a person visited "www.companyX.com", which
uses an advertising company's clear GIF, the website would match the
clear GIFs identifier and the advertising company's cookie ID number,
to show the past online behavior for that computer. This collected information
can be shared with the advertising company. We do, at times, provide
such information to our third-party advertising service partners, but
that information can only be used by our partner for our benefit.
8. Children,
parental consent and privacy.
The
Children's Online Privacy Protection Act took effect on April 21, 2000,
and imposes certain requirements on Site directed toward children under
13 that collect information on those children, or on Site that know
they are collecting Personal Information from children under the age
of 13. We want to let you know that it currently is our policy not to
collect Personal Information from any person under 13 because children
are not permitted to use the Site or services on the Site, and we request
that children under the age of 13 not submit any personal information
to us via the Site. As one measure to ensure that we do not gather Personal
Information from children, we require that all individuals provide a
valid credit card number before completing a purchase order. If we learn
that we have inadvertently gathered Personal Information from children
under 13, we shall attempt to notify such child's parent or guardian
and erase such information from our records, unless the child's parent
or guardian consents to our maintaining such information.
9.
You should carefully review privacy policies of any third-party Site
accessible from any of our Site and any co-branded Site not covered
by this Policy.
We
may link to websites, including those of our subsidiaries and third-party
content providers that have different privacy policies and practices
from those disclosed here. We assume no responsibility for the policies
or practices of such linked sites, and encourage you to become acquainted
with them prior to use. These other sites may send their own cookies
or clear GIFs to users, collect data or solicit Personally Identifiable
Information. Additionally, other companies which place advertising on
our site may collect information about you when you view or click on
their advertising through the use of cookies or clear GIFs. We cannot
control this collection of information. You should contact these advertisers
directly if you have any questions about their use of the information
that they collect.
10.
Policy changes.
This
Policy was last changed on August 20, 2008. We reserve the right to change
the terms of this privacy policy at any time. If we make changes to
any terms or conditions of the Policy, the changes will be posted on
this portion of the Site so that you will always know what information
we gather, how we might use that information, to whom we will disclose
it and what choices you have. Any change, modification, addition or
removal of portions of this Policy will be announced on our Site at
least ten (10) days before it is implemented. Please be sure to check
this page before proceeding to use our Site.
Questions
regarding this Policy should be directed to info@mangolanguages.com or we may also be contacted directly
at the following address:
K. Dino Kostopoulos, General Counsel
1821 W. Maple Rd.,
Birmingham, MI 48009
Phone: (248) 593-0300
Fax: (248) 593-0301
E-mail: dino@mangolanguages.com
