Between 6/26/13 and 8/2/13, a framework update to Mango’s statistics reporting system caused a failure in the collection of mobile usage data.
During this time, ONLY usage statistics for mobile devices (e.g. iPhone, iPod touch, Android, etc.) were affected. However, you may notice an irregularity for your library’s overall usage data for the month of July due to this issue.
As soon as the error was identified, our team immediately fixed it and took additional measures to ensure that this kind of problem doesn’t occur in the future.
As always, your satisfaction remains our priority and we sincerely apologize for the inconvenience caused by this issue. We do our best to provide our clients with a seamless, bug-free user experience, but when problems do occur, we learn from them. This helps us become a better Mango and earn the privilege of your business and support.
If you have any additional concerns, please do not hesitate to contact your Client Care Rep or reach out to our support team at 1.877.MANGO-11.