Mango Languages

FAQs

1. What is Mango Library Edition?
2. How does Mango teach patrons a new language?
3. How fluent will I become with Mango?
4. How long does it take to learn a new language with Mango?
5. What age range is Mango appropriate for? Do you offer products for young children?
6. What languages are available?
7. Does Mango offer ESL courses?
8. Does Mango Languages offer an American Sign Language course?
9. How do I know if my library offers Mango Languages?
10. My library offers Mango Languages! I want to start using the program, so what do I do?
11. Do I have to be in the library to track my progress?
12. How much does Mango Library Edition cost?
13. Can I sign up for a free trial?
14. What is a webinar and how can librarians sign up?
15. How many patrons can use Mango at a time?
16. Do we have to provide a workstation to access Mango?
17. Is Mango web-based? What do users need on their home computers to access Mango?
18. Is it difficult to install Mango?
19. Which Flash Player should I use with Mango Languages?
20. Is Mango easily accessible?
21. I am a librarian and have a question on behalf of a patron.
22. I am a librarian and would like to obtain statistics
23. My library does not offer Mango, but I am interested in a personal subscription.
24. I am interested in Mango Languages outside of the United States (International)
25. Do you offer a Mobile Application: (ipod, iphone, blackberry, etc)?
26. What happens if I have a technical problem?

What is Mango Library Edition?

Mango Library Edition is our subscription-based product that is available for libraries. It includes a variety of resources to help patrons learn practical conversation skills for languages spoken all around the world. We offer Mango Basic and Mango Complete Courses, offering more than 50 language learning experiences.

How does Mango teach patrons a new language?

Both the Mango Basic and Mango Complete courses utilize our proprietary methodology, engaging interface, and easy, intuitive interactive tools to deliver practical conversational skills and valuable cultural insight for a foreign language. Lessons include strategically placed memory-building exercises to help users remember what they are learning in addition to critical thinking exercises, which help them to intuitively understand the language and adapt it to similar conversations. You can learn about our Intuitive Language Construction methodology here.

How fluent will I become with Mango?

Mango Basic provides a quick introduction to a language and culture through the acquisition of simple conversational skills. Mango Complete is a more in-depth program that still focuses on practical conversations, but is designed to also increase vocabulary and grammar skills. Neither product is intended to deliver total fluency, but rather conversational proficiency.

How long does it take to learn a new language with Mango?

Mango Languages is completely self-paced and the time it takes to build fluency is different from person to person. Upon completion of a Mango course you will be conversational in the following topics:

• Express Gratitude
• Greet People
• Make Small Talk with Strangers
• Say Goodbye
• Ask/Tell if Someone Speaks a Language
• Ask/Tell Where Someone is From
• Get Someone’s Attention
• Ask Someone’s Name
• Introduce Yourself
• Ask for Directions
• Get Help Finding Places Using a Map
• Identify Important Places and Facilities Around Town
• Count Up To 99
• Negotiate Basic Transactions at Stores
• Gain the Insight into the Food Culture
• Order Drinks And Meals
• Understand Common Phrases Used at Restaurants
• Deal with Large Numbers
• Handle Currency with Ease
• Ride a Taxi and Pay the Fare
• Accept/Decline Help
• Ask/Tell What Trouble One Is In
• Gain Knowledge of Emergency Services
• Ask/Answer What a Word or Phrase Means
• Communicate One’s Ability to Understand Something
• Express Gratitude
• Request to Repeat, Slow Down, or Speak Up
• Ask/Tell What Something Is
• Give/Respond to a Compliment
• Request/Agree to Speak in Particular Language

What age range is Mango appropriate for? Do you offer products for young children?

We offer products for all ages! Our Basic and Complete courses are effective for just about anyone who is old enough to read! We’ve also partnered with Little Pim to power an online-learning program specifically for children from 0-6 years old. The Little Pim courses are available as an upgrade to your Mango Library Edition subscription. You can learn more about Little Pim here.

What languages are available?

Mango offers language learning programs for many of the world’s most popular languages. For a full list of languages offered, click the “Select a Language” button on the top of the page, directly under the “Search” bar. Keep in mind that we are always developing new programs and the list is constantly changing and growing, so let us know if you would like to see a language that we do not currently offer!

Does Mango offer ESL courses?

Yes! As a matter of fact, Mango offers customized ESL courses for many of our languages, including: ESL Spanish, ESL Brazilian Portuguese, ESL French, ESL Russian, ESL Mandarin, ESL Cantonese, ESL Italian, ESL Arabic, ESL Japanese, ESL Vietnamese, ESL Polish, ESL Korean, ESL Greek, ESL German, and ESL Turkish.

Does Mango Languages offer an American Sign Language course?

We have received quite a few requests for American Sign Language. Though we do not currently have an ASL program, it is certainly something we are considering for a new product, as it would involve various technologies. Please check in with us for future updates!!

How do I know if my library offers Mango Languages?

Mango is available in one in five North American libraries. Visit our library locator tool to find the one closest to you! If your library offers Mango, you can start enjoying the program for free via Remote Access. This means that you can log in from anywhere you receive an internet connection, including your home, work and local wifi hotspots. Contact your librarian to obtain a library card and tell him/her thanks for offering Mango! If your local library does not offer Mango Languages, please feel free to ask your librarian to look into the program. We will be happy to provide further information!

My library offers Mango Languages! I want to start using the program, so what do I do?

Please make sure that you are accessing Mango Languages through the link on your library’s website. You will need to log in this way each time that you use Mango. This is done to verify that you are a patron of your specific library. Once you have reached your library’s home page, search for the Mango Languages link. This is generally somewhere in the “References” or “Databases” sections, or in another location where you can find a link to language learning. While all libraries are different, this is usually where it can be found. Once you find the link to Mango, you will be asked to type in your library card bar code. Make sure to enter the numbers without any spaces or dashes to avoid an error. You will have the option to start learning right away as an anonymous user or to create a profile, which will allow you to track your progress and time spent learning each language. If you create a profile, you will receive an activation e-mail with an activation link. This link is to be used only once to activate your account. Every subsequent log in should be through the link on your library’s website. After you complete these simple steps, you should be all set to start language learning with Mango!

Do I have to be in the library to track my progress?

No. In order to access Mango Languages, you must click the link from your library’s website each time. This does not require you to be inside the library. You can access it remotely from the comfort of your own home! Once you’ve gone through the library’s site and logged in using the account you created with your e-mail and password, you will be able to track your progress and continue right where you left off each and every time!

How much does Mango Library Edition cost?

Mango’s pricing structure is based upon the size and usage requirements of your community. Contact the Mango Library Sales Team today to find out how we can help make Mango an effective and affordable resource for your library.

Can I sign up for a free trial?

Yes! You can try the first lesson of any language for FREE online. Click here to select a language!

What is a webinar and how can librarians sign up?

Our webinars give you an overall understanding of what Mango is and how it can benefit your community. Click here to view and register for an upcoming date!

How many patrons can use Mango at a time?

Access is unlimited! You can have as many patrons as you want using Mango from as many places as they want, all at the same time.

Do we have to provide a workstation to access Mango?

No, Mango can be accessed from every computer in your library’s network!

Is Mango web-based? What do users need on their home computers to access Mango?

Yes, this is a web-based program. Users need a modern browser with flash installed.

Is it difficult to install Mango?

Not at all. Because Mango Languages is a web-based application, it involves no installation or downloads, which means no technical headaches!

Which Flash Player should I use with Mango Languages?

In order to use Mango Basic or Complete 2.0, your computer must have the latest version of Adobe Flash installed (Adobe 10.3 or higher). The new interface of these programs is filled with fun flash that is unable to be viewed unless your Flash Player is up to date. You can easily upgrade for free by visiting Adobe’s website!

Is Mango easily accessible?

YES! In fact, Mango offers the option of remote access so that patrons can easily log in to Mango from the public library, home, office, or even from their favorite coffee shop!

I am a librarian and have a question on behalf of a patron.

Feel free to request that your patron contacts us directly. We are happy to provide customer support to both your staff and your patrons. Click here for our customer support contact information or to submit a ticket.

I am a librarian and would like to obtain statistics

In order to obtain statistics for your library, please visit the Mango Administrative Portal (MAP) and log in to your administrative account with your e-mail address and password. Once you are logging in, you will see a tab that says “statistics” on your user dashboard. Clicking on this tab should provide the information you are seeking! If you do not have an administrative account, please e-mail our customer service representative to request one.

My library does not offer Mango, but I am interested in a personal subscription.

If your library will not be subscribing to Mango Languages, don’t worry! You can purchase Mango Passport, our downloadable language course.  Click here for pricing information, language offerings, and general information.

I am interested in Mango Languages outside of the United States (International)

If you would like to access Mango Languages for free, please speak to your local librarian about subscribing to our product. We offer both in-house and remote access to all of our languages, including foreign languages and English as a Second Language courses! If you are interested in purchasing Mango Passport, our downloadable language course, click here.

Do you offer a Mobile Application: (iPod, iPhone, Blackberry, etc)?

We received many requests for a mobile application and we are happy to announce we released both the iPhone and Android apps. Make sure to check our website for updates on other new products!

What happens if I have a technical problem?

Have no fear! Mango has a specialized technical support staff dedicated to assist library staff and patrons with any problems they may encounter. If your question is not answered by one of the FAQs, feel free to send in a help ticket by visiting our support page!