Mango Languages

Primary Job Duties:

Customer Care:

• Ensuring the highest retention rates by following the renewal core process.
• Point of contact for all customer needs and providing creative solutions
• Proactive outreach to key clients for rapport building

Sales & Marketing:

• Perform marketing consultations with key library contacts
• Training customers on useful tools for institutional marketing
• Represent Mango at state and national conferences

Intelligence:

• Documenting and maintaining accurate information in CRM and other key management systems
• Identifying customer barriers and developing creative solutions

Candidate qualities:

• Ability to develop relationships
• Ability to spot opportunities to position products/services.
• Ability to understand client’s processes and priorities
• Comfortable on the phone
• Good at multi-tasking
• Team player
• Strong analytical thinking skills
• High attention to detail
• Enthusiastic
• Self-motivated
• Creative problem solver
• Strong drive and determination to succeed
• Commitment to teamwork and overall success of Mango Languages